Our Terms

Hera Beauty Ltd. provides the content and services available to you on the website www.herabeautywholesale.co.uk subject to the following terms and conditions. By accessing or using the website and by purchasing Hera Beauty products, you are acknowledging that you agree, without limitation or qualification, to be bound by these Terms and Conditions.

  • All claims for faulty goods, delivery shortages or damages must be reported to Hera Beauty Ltd. within 7 days of the delivery date. Refer to our 7 day returns policy for details.
  • All orders must be paid for in full before the products are dispatched. Orders cancelled after payment has been made may not be eligible for a refund as all products are made to order. Under these circumstances, any refunds or exchanges will be at the discretion of Hera Beauty Ltd.
  • All packages returned to us unclaimed via our courier service will be subject to reshipping charges.
  • Hera Beauty Ltd. cannot be held responsible for orders delayed by incorrect address information supplied during the ordering process.
  • Estimated manufacturing or delivery timescales provided by Hera Beauty Ltd. are not guaranteed and Hera Beauty Ltd. is not obliged to offer a refund if these timeframes are not met.
  • The shelf life of each product sold by Hera Beauty Ltd. applies when products are stored in a cool, dry environment. Hera Beauty Ltd. cannot be held responsible for the deterioration of products stored in temperatures above 20 degrees celsius. Due to the natural ingredients, our products are subject to bacterial growth and hence must be stored under appropriate conditions.
  • If any additional ingredients, including fragrances, are added to any product after Hera Beauty Ltd. has dispatched the item, Hera Beauty Ltd. is unable to cover any liability claim made.
  • The customer is responsible for ensuring that any products manufactured by Hera Beauty Ltd. are suitable for the intended purpose, and that the necessary product assessments have been carried before any product is sold under the customer’s own brand. Safety and stability information is provided by Hera Beauty Ltd. as guidance only and Hera Beauty Ltd. does not assume any responsibility or liability for any use of its products.
  • Hera Beauty Ltd. waivers responsibility for any issues arising from filling bottles and jars which do not meet European cosmetic standards, or for adding additional ingredients and fragrances which may cause skin irritation or other adverse reactions.
  • Some of the products featured on Hera Beauty Ltd.’s website may vary slightly from the images displayed.
  • Material on herabeautywholesale.co.uk may not be copied, reproduced, republished, posted, broadcast or transmitted in any way.
  • Hera Beauty Ltd. reserves the right to discontinue any product or service without prior notice.
  • Hera Beauty Ltd. reserves the right to discontinue working with any customer as it deems necessary, at any time, and without prior notice.
  • The goods are at the risk of the purchaser from the time of delivery or at the time of collection from the purchaser
  • Hera Beauty Ltd.’s total liability in contract, delict, misrepresentation, restitution or otherwise, arising in connection with the goods, shall be limited to the price of the goods.
  • Hera Beauty Ltd. shall not be liable to the purchaser for any indirect or consequential loss or damage, costs, expenses, or other claims for consequential compensation whatsoever which arise out of or in connection with the goods.
  • Use of Hera Beauty Ltd. constitutes your acceptance of these Terms and Conditions which take effect on the date which you first use the site. These Terms and Conditions do not affect your statutory rights.

7 Day Returns Policy

  • A refund or exchange can only be offered on products that are faulty or where the packaging is damaged.
  • Hera Beauty must be informed of any fault or damage within 7 days of receipt.
  • If requested, the product must be returned to Hera Beauty Ltd. in its original condition and packaging in order for a refund or exchange to be given. The product must be received by Hera Beauty within 7 days of being requested.
  • Shipping costs are non refundable.

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