FAQ’s – Retail Ready

We are opposed to all forms of animal testing and we can ensure you no animal testing is carried out on our products.

We only work with suppliers that share our values and have policies in place.

All our products can be marketed as ‘organic’ as they contain a range of organic ingredients. We are very careful about where we source our ingredients as we want to ensure they are natural and of the best quality. It is not always possible to source organic for all of our ingredients range but all of our products contain organic and natural ingredients.

Our products are not ‘certified organic’ as this certification costs a lot of money which we would have to reflect in our prices. Instead, we focus on creating high quality natural products that deliver outstanding results.

It is important to note that a product does not have to be certified in order to be labelled as organic.

Shelf life of all our products is 30 months from date of manufacturing.

Period after opening varies between packaging

Closed containers PAO = 12M

Open containers (jars) PAO= 6M

We use a combination of Ethylhexylglycerin and Phenoxyethanol which is a globally approved paraben-free preservative that is very effective against bacterial, yeast and fungal growth. We never add more than 1% in our products and despite trying a wide range of other preservatives in the past, we’ve always found this to be the best one in the market that doesn’t contain potentially dangerous and harsh chemicals.

Most of our products are suitable for vegans; however the products which contain beeswax & honey are not suitable . Our lip balm, beard balm and beard wax contain beeswax.

It is not always easy to change a formulation or remove ingredients. We cannot change our core formulations but if you have a request regarding a carrier oil or natural extract then please get in touch.

We have a comprehensive list of ingredients where you can select which ones you would like added to a product. If you select something that we don’t think will work well, we will let you know. Also, if you would like help in deciding which ingredients to add, please get in touch and we will be very happy to help.

Many of our customers don’t add anything to our standard product range but if you would like to create a bespoke range, we recommend adding no more than 2 or 3 additional ingredients to each product.
Some of our products are more difficult to change (water based products such as toners & mists) therefore this may involve development costs and our chemists time. Minimum order to change these would be 500 units.

We primarily focusing on making our base products bespoke to your brand by adding different extracts/oil and a fragrance.

However should you want a bespoke formulation this is something that we can do for 500 units. We would ask you to fill out a product development brief and send this over to the sales team. Should you be interested please contact us to find out more

No, the products in our pre-packaged range have already been approved to meet the EU legislative requirements.

In order to sell any product under your own company brand, you must register the product on the EU portal as the responsible person. Regulation (EC) N° 1223/2009 (Article 13). All information required in order to upload products can be found on the PIF summaries on each product page. Please click here for more information ( https://www.herabeautywholesale.co.uk/eu-cosmetics-notifications).

Hera Beauty offers a pre-packaged range of products where we manage everything end to end and you will receive your own-branded labelled products, ready for sale. If you would like more flexibility on what packaging you would like then with our bespoke service you can send your packaging directly to us for filling or we can help support and advise.

We have a wide variety of fragrance oils to choose from (see our ingredients list) which are not natural but if you would like one added, we will use just a tiny amount that is well within the IFRA guidelines. Fragrance oils tend to last longer than natural scents and there is a wider variety to choose from.

If you would prefer to keep it natural, you can choose an essential oil instead or we have a large range of blends available. The products within our retail ready range are lightly fragranced with essential oils that are 100% natural.

As we are private label we are able to share which brands we produce products for however our customers sell their products in Boots, Selfridges & Co, Fortnum & Mason, Urban Outfitters and more. Our products have also been featured in Vogue, Daily Mail, Cosmopolitan, Marie Claire and more. We also produce products for prestigious beauty schools, 5 star hotel spas and top amazon brands.

We absolutely love watching our customers progress from small start-up enterprises ordering 200 units to award-winning retailers ordering 5000 units every month.

We are committed to supporting new businesses by having low minimum order quantities to help businesses get started.

minimum order size is dependent on which service you choose. Please read our ‘how works ‘ section for more information.

Bulk orders – 4-6 weeks from date of payment
Retail ready – 4-6 weeks (as long as artwork is approved in the first week)
Bespoke orders – 8 weeks from payment in general but 6 weeks from approval of artwork or 6 weeks from receipt of all components if customer supplied.

For orders up to £500, the packaging and shipping cost is £6.99 + VAT if being shipped to the UK (excluding Northern Ireland and the Channel Islands.

For orders over £500, the cost will depend on the order and shipping method.
For orders sent via pallet the charge is £60.00+VAT per pallet.

For international orders, customers can contact us for a quote or arrange their own courier service.